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FAQ
  • How can I save template to the printer ?
    Android
    Open the nemonic app and then tap on the [Templates] tab at the bottom of the app. Touch and hold on the desired template.
    Select [Save to printer] from the pop-up menu
    nemonic prints out the saved template automatically.
    From now on, the template you saved will be printed everytime you press the dispenser button.

    iOS
    Open the nemonic app and find [Templates] at the bottom of the app
    Click [Select] at the top of the screen and then select the templete you want to save.
    Select the printer icon (Save to template) at the bottom left corner.
    nemonic prints out the saved template automatically.
    From now on, the tamplate you saved will be printed everytime you press the dispenser button.
  • ‘Unsupported legacy device’ message keeps on displaying when connecting the printer to iPhone or iPad.
    In this case, a password is set on the printer you want to connect.
    Connect via Bluetooth by selecting the printer on the Home > Settings > Bluetooth menu on your iPhone or iPad.
  • Even though I installed driver, still can’t print a memo.
    If you get a message like above and can’t print memos, please re-install the nemonic driver by following the instruction below.



    If connect a nemonic printer before install nemonic driver, Windows recognizes nemonic printer as other device. Therefore when re-install nemonic driver, please install nemonic driver first and then connect nemonic printer.









    1-1. If there is a document being printed.
    If a document is being printed, remove the document from the list.
    1-2. If you can not remove the document while printing.
    However, if you can not remove the document you are printing, click on the Windows key and search for 'Task Manager' to find 'Spooler'.





    If you find 'Spooler', right click on it and click 'Stop'



    Run 'File Explorer' and go to 'C: \ Windows \ System32 \ spool \ PRINTERS'
    Please delete all the documents in it.


    And please rerun the ‘Spooler’.




    1-3. Delete nemonic printer device
    In Control Panel search> Control Panel> View devices and printers> Right click on the nemonic printer in 'Devices and Printers' and click 'Remove device'.



    (*Caution: Make sure the device is removed on both ‘Device Manager’ and ‘Control Panel’.)
    2. After disconnecting the USB connection, re-install the nemonic driver.
    (*Caution: You must connect nemonic printer AFTER installing nemonic driver.)


    3. Connect the nemonic printer to PC by USB and check if the nemonic driver is working correctly.
  • I cannot print using nemonic on a PC.
    Check that the power of the printer is turned on and check that the PC and the printed are properly connected using the USB cable.
    If it still does not work, click the Windows key, search for 'Device Manager', and check if there is 'USB Printing Support' in 'Universal Serial Bus Controller'.



    If you do not have 'USB printing support', please connect to another USB.
    If it does not work even though the connection is normal, please check if you installed the nemonic driver. If the problem still occurs, delete the existing nemonic program and driver and reinstall it.

     

     
  • Can I use the shared printer in Windows?
    Although it is possible to print through the printer sharing setting, it is not officially supported at the moment, so, unexpected problems may occur.
    We are working hard in order to make it available in the near future.
  • There is a hole on the last sticky note of the Paper Cartridge, is it normal? (Or a black line)
    The printer sensor recognizes that you used up all the paper available in the Paper Cartridge through the hole (or black line) on the last sticky note, so it's totally normal.
    In each Paper Cartridge, we are providing extra paper length to make up for the paper that is discarded when you use up all the Cartridge, and it is not included in the total Paper Cartridge length (16m) indicated.

  • There is a black line on the last sticky note of the Paper Cartridge, is it normal?
    The printer sensor recognizes that you used up all the paper available in the Paper Cartridge through the black line on the last sticky note, so it's totally normal.
    In each Paper Cartridge, we are providing extra paper length to make up for the paper that is discarded when you use up all the Cartridge, and it is not included in the total Paper Cartridge length (16m) indicated.

  • The message is shown that Windows Defender SmartSceen prevented an unrecogniszed app from starting.
    When launching the Nemonic installation file, the below case is the temparary issue by applying new digital certificate and it's not security issue. Please install the Nemonic program as described below.



    1. If you click 'More info', 'Run anyway' button is shown.



    2. If you click 'Run anyway' button, you can install the nemonic program normally.