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FAQ
  • I cannot connect nemonic to my smartphone or tablet.
    Please check if Bluetooth is enabled on your smartphone/tablet, then use the app to search, select & connect the printer.
    If the issue persists, go to Settings > Connection > Bluetooth menu of the smartphone/tablet device, disconnect nemonic and try to reconnect it using the app.

  • No printer is available for connection on the printer list.
    Please check if Bluetooth is enabled on your smartphone/tablet and ensure that nemonic is turned on. If the printer is still not found, turn off nemonic and turn it on again.
  • My iPhone or iPad continues to prompt ‘Check if nemonic is turned on & within device range.’ when pairing it to nemonic.
    If you try to reconnect with an already paired nemonic, the message ‘Check if nemonic is turned on & within device range.’ may appear.
    In this case, go to the Home > Settings > Bluetooth menu on your iPhone or iPad, delete the paired nemonic and reconnect it.
    Delete the device list by going to My Device list on the Bluetooth menu, pressing the already paired nemonic’s (i) button and selecting [Delete this device]. Re-pair nemonic to your device by searching & selecting it again.

  • How can I share my notes?
    Save your note, select the note you want to share in the ‘My note’ tab and click the share icon at the bottom of the screen.
  • Can I find out the color of the currently inserted paper?
    The current paper color is displayed next to the printer name on the "search printer" screen. Or, the current paper color is automatically shown on the screen when connecting to the printer.

  • How can I print a message from social media?
    After selecting the text/image you want to print, use the share feature to deliver the text/image to the nemonic app and print it.
  • Can I use a smartphone (ex: Galaxy Note) pen device with nemonic?
    Yes.

    You can write notes with stylus pen of mobile devices as well as finger touch.
  • Can I print a picture on my smartphone?
    Yes. Press the Picture icon, select a picture and print it after adjusting size, location etc.
  • Do I need a grayscale picture for printing?
    No, both grayscale/color pictures can be printed, but printing itself is only possible in grayscale.
  • If the app is deleted, are all saved notes deleted as well?
    Yes, currently notes are only saved on the user’s device.
    If you wish to back up your data, use the Save in Dropbox feature on the Settings tab to save it to your personal Dropbox. We are planning to provide nemonic’s own cloud linkage service in the future.
  • Do I have to reconnect every time I use nemonic?
    No. If a previously selected printer exists, nemonic will run connection & print-out actions automatically on pressing the print button.
  • ‘Response time-out.’ message keeps on displaying.
    Connection may be lost temporarily due to communication errors.
    Turn off and turn on nemonic again. If the issue persists, please try again after disabling & enabling the Bluetooth on your smartphone.
    If the issue persists, go to Settings > Connection > Bluetooth menu of the smartphone/tablet device, disconnect nemonic and try reconnecting it using the app.

  • What is the least recent Android OS version supported?
    Android OS 5.0 (Lollipop) and later are supported.
  • App shuts down repeatedly by itself after printing on an iPhone or iPad.
    On iOS 8, a Bluetooth-related bug often causes the malfunction of nemonic while communicating with peripherals.
    nemonic supports iOS 9 and later only, so please use after updating to a more recent version if possible.
  • Can I print using nemonic on other apps (ex: Gmail) as well?
    Yes. For Android, you can print directly from other apps (ex: Gmail or web browsers) that support printing options after downloading the ‘nemonic print service plug-in’ from Google Play Store.
  • How can I save template to the printer ?
    Android
    Open the nemonic app and then tap on the [Templates] tab at the bottom of the app. Touch and hold on the desired template.
    Select [Save to printer] from the pop-up menu
    nemonic prints out the saved template automatically.
    From now on, the template you saved will be printed everytime you press the dispenser button.

    iOS
    Open the nemonic app and find [Templates] at the bottom of the app
    Click [Select] at the top of the screen and then select the templete you want to save.
    Select the printer icon (Save to template) at the bottom left corner.
    nemonic prints out the saved template automatically.
    From now on, the tamplate you saved will be printed everytime you press the dispenser button.
  • ‘Unsupported legacy device’ message keeps on displaying when connecting the printer to iPhone or iPad.
    In this case, a password is set on the printer you want to connect.
    Connect via Bluetooth by selecting the printer on the Home > Settings > Bluetooth menu on your iPhone or iPad.